Opinto-opas

The aim of the course is to introduce the student to the various dimensions of communication between cultures. The course will show different ways to comprehend cultures according to their deep structures and diverse communication patterns. Issues that create misunderstandings in intercultural interaction will be considered. Through these theoretical and practical observations, another objective of the course will be achieved: development of intercultural skills and competence in diverse multicultural contexts in general and specifically in the field of business.

Learning outcomes of the course unit
After completing the course students will
- be able to understand from more analytical perspective the different ways to comprehend cultures according to their deep structures and diverse communication patterns.
- be aware of the issues that create misunderstandings in intercultural interaction.
- be able to modify own communication style in a culturally sensitive manner.

What are the key concepts influencing intercultural communication?
What is the significance of intercultural communication skills in working life and business life?
What are cultural values and what is their impact in intercultural communication?
What are the benefits of diversity management?
What are the potential problems and ethical themes that need to be considered?
What is intercultural competence and how to be interculturally competent?

The student recognizes the main elements that influence intercultural communication in general, but despite of this, their own communication style cannot be described as culturally sensitive. The student recognizes the existing challenges in intercultural work communities.

The student works fluently in an adaptable manner with culturally diverse people. They know the cultural characteristics and acknowledge them in their own communication, aiming to common understanding. The student recognizes the elements and significance of intercultural communication in business communication.

The student modifies their communication style according to the existing context and takes cultural features into consideration. They know the methods and codes of communication that are appropriate in transferring correct meanings. The student recognizes characteristics of different communication cultures and acts according to them. They observe and recognize cultural similarities and is competent in utilizing this knowledge in their own communication both in general and in the field of business.

Pietro Albanese

It will be provided during the study module

Interactive lectures and case method in teams

Active participation in contact classes (total 7 classes -- max 1 absence)
Active participation in solving and presenting business cases (in form of presentation or in report)( total cases = 4 --- max 1 absence)
The value of cases determining the grade:
Case nr 1 ----- 10%
Case nr 2 ------ 10%
Case nr3 -------- 30%
Case nr4 --------- 50%

Englanti

30.08.2021 - 24.10.2021

09.06.2021 - 31.08.2021

3 op

20LIKOM

15 - 45

Pietro Albanese, Mari Rytisalo

Liiketalous

Liiketalouden tutkinto-ohjelma

TAMK Pääkampus

1 op

0-5

No optional methods

There are not exams. Methods to retake the study module will be discussed with the teachers

Contact teaching = 27 h.
Case studies and independent work = 54 h.

Introduction to Intercultural Communication 11 h.
Verbal and nonverbal communication and culture 12 h.
Cultural Dimention Theories 12 h.
Potential problem in ICC 11 h.
Organisation/ corporate culture and Diversity Management 12 h.
Development of intercultural competence 12 h.
Global business case presantation 10 h.