•   New Value-based Services 8T00DQ70-3002 27.08.2021-29.10.2021  10 cr  (19MRESTO) +-
    Learning outcomes of the course unit
    Students are able
    - identify service design process and know how to adapt user-centered methods in a service development
    - recognize users values and new service needs based by them
    - design different alternatives for development of the multisensory service with a help of a prototype
    - know how to lead their own service design process
    Course contents
    WHAT is customers share in a service development?
    WHY is customer experience important?
    HOW I lead service development?
    Assessment criteria
    Satisfactory

    Student can recognise the concept of service design and is able to describe user-centered service. Student knows different service design methods and uses them under supervision. Student can work in a service design process with a support by the team. Student considers and assesses things from his/hers choices.

    Good

    Student structures relation between field-related phenomena and service design concept. Student can design economic and high-quality services by including service users in the development process. Student can lead his/her own service design process under supervision. Student can cooperate responsibly and follows the important courses of action in the service-field.

    Excellent

    Student undertands service design concept and relates it to the professional context. Student can design and analyses economic and high-quality services by including service users in the development process. Student is able to lead his/her own service design process. Student works responsibly and in a commited manner considering the community and service field requirement and needs.

    Approved/Failed

    Student does not recognise the concept of service design and is not able to use service design methods.

    Name of lecturer(s)

    Tuija Ylä-Viteli

    Recommended or required reading

    Palvelumuotoilun bisneskirja, Mikko Koivisto, Johanna Säynäjäkangas, Sofia Forsberg. Alma Talent 2019.

    Muu palvelumuotoiluun liittyvä lähdemateriaali (not translated)

    Planned learning activities and teaching methods

    luennot
    tiimityö toimeksiantona hankkeelta
    kirjatentti (not translated)

    Assessment methods and criteria

    tiimityö 50%
    kirjatentti 40% (yksilö arviointi)
    tiimin vertaisarviointi 10% (yksilö arviointi) (not translated)

    Language of instruction

    Finnish

    Timing

    27.08.2021 - 29.10.2021

    Registration

    20.05.2021 - 19.08.2021

    Credits

    10 cr

    Group(s)

    19MRESTO

    Seats

    15 - 40

    Teacher(s)

    Tuija Ylä-Viteli, Jaana Sahlsten

    Unit, in charge

    Hospitality Management

    Degree programme(s)

    Degree Programme in Hospitality Management

    Office

    TAMK Main Campus

    R&D proportion

    6 cr

    Virtual proportion

    8 cr

    Evaluation scale

    0-5

    Completion alternatives

    AHOT osaamisen näyttö lauantai 21.8.2021. Ahot hakemukset Hyvähot-järjestelmän kautta 19.8 mennessä. (not translated)

    Training and labour cooperation

    Tiimitehtävän toimeksianto FUSILLI-hankkeelta. Tiimit saavat itse hankkia kohdeyrityksen, johon soveltavat harjoitustehtävän. (not translated)

    Exam schedule

    Opintojakson kirjatentti
    27.8.2021 klo 8.00-10.00 , Moodle-tentti

    1. uusintakerta 23.9 klo 16.30-18.30, Moodle-tentti
    2. uusintakerta 27.10 klo 16.30-18.30, Moodle-tentti

    Uusintatentteihin on ilmoittauduttava sähköpostilla opettajille viimeistään viikkoa ennen. (not translated)

    Students use of time and load

    1 op = 27h opiskelijan työtä
    yhteensä 270h

    kirjatentti 1 op = 27h
    tiimitehtävä 6 op =162h
    kontaktiopetus 34h
    itsenäinen tiedonhaku kaikkiin opintojakson sisältöihin 47h (not translated)