•   Assessment of Service Quality and Effectiveness 7H00FF52-3002 01.08.2022-31.12.2022  5 cr  (21YSTK) +-
    Learning outcomes of the course unit
    The student
    - is able to analyze the concepts of evaluation, evaluation trends and their relationships
    - is able to evaluate various methods and measures of performance and performance evaluation
    - is able as an expert to evaluate the quality and effectiveness of services related to his/her work sector by appropriate means
    Course contents
    - quality of service, quality evaluation
    - evaluation study, impact and impact assessment
    - utilization of evaluation data
    Assessment criteria
    Satisfactory

    The student

    - is able to retrieve information on the subject and is able to use national and international sources

    - is able to apply the information he/she has collected at a descriptive level to review current practices and policies

    Good

    The student

    - is able to retrieve evidence-based knowledge from both national and international sources and to evaluate sources with a critical eye

    - is able to do analysis and synthesis of the topic

    - is able to use the knowledge he/she has acquired to evaluate critically and to develop existing policies

    Excellent

    The student

    - is able to retrieve evidence-based information from a variety of national and international sources, evaluate research critically and synthesize the information collected

    - demonstrates deep understanding of the subject

    - is able to critically evaluate existing practices and to develop new evidence-based approaches

    Name of lecturer(s)

    Sirpa Salin

    Recommended or required reading

    Heliskoski J, Humala H, Kopola R, Tonteri A & Tynkkyläinen S. 2018. Vaikuttavuuden askelmerkit.
    Vaikuttavuus SOTE:ssa suoritteista tuloksiin
    Better reporting of interventions: template for intervention description and replication (TIDieR) checklist and guide
    Kontio ym. 2018. Kilpailukyky muuttuvassa sotetoimintaympäristössä

    Muu ajankohtainen kirjallisuus ilmoitetaan myöhemmin. (not translated)

    Planned learning activities and teaching methods

    Luento-opetus
    Itsenäinen työskentely
    Pienryhmätyöskentely
    Flippaus: Verkkokeskustelu ja vertaiskommentointi (not translated)

    Language of instruction

    Finnish

    Timing

    01.08.2022 - 31.12.2022

    Registration

    02.07.2022 - 31.08.2022

    Credits

    5 cr

    Group(s)

    21YSTK

    Teacher(s)

    Merja Kanervisto-Jokinen, Sirpa Salin

    Unit, in charge

    MD in Development and Management of Health Care and Social Services

    Degree programme(s)

    Master's Degree Programme in Management of Health Care and Social Services

    Office

    TAMK Main Campus

    R&D proportion

    2 cr

    Virtual proportion

    2 cr

    Evaluation scale

    0-5

    Training and labour cooperation

    Interventio tehdään omaan työpaikkaan tai muuhun sote-alan ympäristöön. (not translated)

    Exam schedule

    Kurssissa ei ole tenttiä. Verkkokeskustelu ja interventiotehtävä muodostavat arvosanan.
    Verkkotiivistelmä: arvosnanan osuus 30% koko arvosanasta. Interventiotehtävä 70 % arvosanasta. (not translated)

    Students use of time and load

    Verkkokeskustelut: Neljä lukemistoa ja neljä tehtävää, kukin 150-200 sanan tiivistys sekä yhden vertaisen tuotoksen kommentointi
    Luento-opetukseen osallistuminen
    yhteensä 45 h

    Itsenäinen opiskelu ja ryhmätehtävä 90 h (not translated)

    Content periodicity

    Merja Kanervisto-Jokinen vastuuopettaja verkkokeksustelussa
    Sirpa Salin interventiotehtävän ja luento-opetuksen vastuuopettaja (not translated)