Course material and applicable literature.
Implementation consist of lectures, exercises and tests.
Evaluation consist examinations and exercises. Further information will be given in the beginning of the course.
02.09.2019 - 20.12.2019
01.08.2019 - 16.09.2019
Jarkko Peltonen, Juha Tuominen
Degree Programme in Vehicle Engineering
TAMK Main Campus
In this course there is no alternative execution.
In this course it is possible to use examples from workin life and do visits in local companies. Also it is possible to use lectures from working life.
Examination schedule will be announced in the beginning of the course. Renewal of examination is possible in two events after implementation.
In this course there is no international co-operation connections.
Lectures 58 hours and independent work 75 hours.
Customer service: speaking in the phone, body language, speaking, meeting the customer, different customers and customer facilities.
Sales and marketing: marketing strenghts, customership management and segmentation, sales process (spare parts and service), sales of expert services, advertising and sales promotion, digital marketing.
Student has not be able to do exercises or examinations acceptably.
Can work in different kind of customer service situations. Knows basics of sale. Works in a group. Recognizes own co-operation skills. Recognizes automotive engineering working methods.
Can separate different customer service situations and act properly. Knows sales prosess and can act the right way. Can work responsible in group and is ready to improve co-operational skills.
Understands different kind of customers and can act in all customer service situations. Have good skills for sales in professional surroundings. Can co-operate responsible, flexible and constructively. Develop both own and group co-operation.